Posted by Kathleen S on Thu, Sep 24, 2009 @ 07:55 AM
When you have settled on your web conferencing provider, take a minute to look at the provider’s free tutorial to familiarize yourself with all of the provider’s features. Some providers will even call you to walk you through your first conference and be sure you understand the system.
Ease of Use
In the tutorial, you will see just how easy web conferencing can be. The internet has accelerated the development of communications to the point where the speed will amaze you. These fast communications allow programs to run over the internet instead of on your PC, making communicating even easier. Nothing to download. Nothing to update.
Customer Service
You will also learn about the customer service your provider offers. 24/7 help gives you the confidence to go ahead with your first web conference because you know there is always someone there to help. Even very computer savvy individuals sometimes have difficulty learning a new system, so having someone available is important.
Flexibility
Finally, you will learn how flexible and simple web conferencing is with reservationless conferences. You can meet with anyone, anywhere, anytime for as long as you wish. You can place calls to others and route them into the web conference whenever you need to, making it easy to call in someone for a quick question in the middle of a meeting.
Your tutorial will show you everything you need to know and get you up and on your first web conference in just a few short minutes.
Posted by Kathleen S on Mon, Jun 15, 2009 @ 10:06 AM
Anytime we talk about technology, many of us get scared, eyes glaze over or we attempt to use language that is at best "fuzzy" to us and likely others.
Whether you are an assistant looking at conferencing options to present to your boss, a manager looking to pitch conferencing services to their board or staff, or anyone looking to communicate their communication needs to their IT staff; we wanted to attempt to demystify the audio and web conference calling lingo. Here are a few common key phrases and definitions to understand. We will try to have a few blog postings this week on additional keywords.
Moderator - The person facilitating the conference or event. The moderator can be the person leading or hosting the event, however it is usually most productive if the moderator is a person other than the primary speaker.
Conference Quickstart. Conference Quickstart allows a host to turn off Music on Hold so participants may start the conference prior to the host joining.
Host dial-out. Instant connect allows a host to dial-out from the conference to bring in an expert, other participants, or initiate a meeting "on the fly". InstantConnect may be launched using a DTMF command or fly View.
DTMF or Dual Tine Multi-Frequency signals - Also called touch-tone dialing. The tones that are heard when you press the buttons on a touch-tone telephone.
Web conferencing - A term that describes the industry forming around the creation of virtual events. This industry is a convergence of technology developed to provide cost-effective interactive communication channels for individuals and businesses. Webcast A presentation in which a live event is recorded and streamed over the Internet, or archived for viewing at a later time.
You can read about more definitions and keywords at www.flyconferencing.com/glossary.
