Posted by Kathleen S on Thu, Sep 24, 2009 @ 07:55 AM
When you have settled on your web conferencing provider, take a minute to look at the provider’s free tutorial to familiarize yourself with all of the provider’s features. Some providers will even call you to walk you through your first conference and be sure you understand the system.
Ease of Use
In the tutorial, you will see just how easy web conferencing can be. The internet has accelerated the development of communications to the point where the speed will amaze you. These fast communications allow programs to run over the internet instead of on your PC, making communicating even easier. Nothing to download. Nothing to update.
Customer Service
You will also learn about the customer service your provider offers. 24/7 help gives you the confidence to go ahead with your first web conference because you know there is always someone there to help. Even very computer savvy individuals sometimes have difficulty learning a new system, so having someone available is important.
Flexibility
Finally, you will learn how flexible and simple web conferencing is with reservationless conferences. You can meet with anyone, anywhere, anytime for as long as you wish. You can place calls to others and route them into the web conference whenever you need to, making it easy to call in someone for a quick question in the middle of a meeting.
Your tutorial will show you everything you need to know and get you up and on your first web conference in just a few short minutes.
Posted by Kathleen S on Tue, Aug 18, 2009 @ 03:48 PM
Welcome to part four of our ongoing series looking at how businesses can use
audio and web conferencing to leverage the benefits of remote workers while avoiding the common
pitfalls of such work flow arrangements.
Time Management for Remote Workers
The biggest concern with virtual employees is how much they
work. Such workers often work too much and can suffer from burn out. Some may
wake up early and begin work. Without any distractions, they often find
themselves forgetting to eat and working well past office hours.
This is where an afternoon web conference becomes most
important. Have a quick meeting with your worker and ask about the day. Asses
the employee’s emotional state and be sure they are not pushing themselves too
hard. Casually asking what they had for lunch will help you be sure they are
taking appropriate breaks.
Another way to help your employees maintain structure is to
set up automated email reminders. Send one at break time, lunch and at the end
of the day, providing a friendly reminder that it is time to rest.
Stay Connected
Use instant messaging to keep your employees connected.
Allow a certain amount of freedom of personality in these messages. While they
must remain appropriate, employees also need a way to joke about their work to
release tension.
Include remote workers in company web conferences at least
once a month and be sure to include a social time in that meeting where some
simple game is played to encourage social interaction. You may also connect
workers who live near one another and encourage them to socialize after work.
Posted by Kathleen S on Thu, Aug 13, 2009 @ 08:31 AM
This is the second in a series about how
audio and web conferencing can help you realize the benefits of hiring remote workers while avoiding the common pitfalls frequently cited by those making such hires.
When interviewing candidate for virtual work, it is vital you look for certain qualities that will ensure you gain a highly focused and productive worker. Not only will you want to set up a web conference to assess the employee's attitudes and communication style, you will also look for particular personality traits and skills.
Personality Traits
Candidates for virtual work must understand your mission and take it up as their own calling. Look for candidates whose rewards systems are dependent on internal factors, not outside approval. Find out what types of work they truly love to do and make sure those jobs fit in with the job description.
You should also look for confidence in your virtual workers. They must be able to evaluate difficult situations and make good decisions. Be sure to find out about past difficulties and how the candidate handled those problems.
Skills
Virtual workers need superior communications skills to be effective. In order to assess such skills, be sure to communicate by all channels in separate interviews. Exchange emails, schedule a telephone interview and perform the final interview by web conference - allowing for the candidate to share past work, documents and other relevant items. During each interview, ask questions about specific workflows and motivations, and then observe the employee's communication skills.
Technology
If the candidate does not have an in-depth grasp of technology, telecommuting will not work. They must learn and apply new skills quickly. They must understand email, web conferencing and telephone communications. Find out about the employees preferences in hardware and software to see how deep the understanding of technology goes.
Posted by Kathleen S on Tue, Jul 28, 2009 @ 11:45 AM
Those of us in business management know the importance of keeping to or
even beating a budget whenever possible. Managers can maximize
efficiency in business communications and cut wasted resources by using
audio and web conferencing. Here is a rundown of how audio conferencing
works so you can consider how best to manage these services to the
benefit of your organization.
Introduction to Audio Conferencing
Audio
conferencing is an Internet administered version of the classic
teleconference. It offers an ease and convenience that was never
available through traditional teleconferencing services. Gone are the
days of missing a meeting because the limit on number of attendees has
been met. Exorbitant fees are a thing of the past. Internet audio
conferencing has made audio conferencing an even better way to save
expenses on business travel.
Reservation not Required
With audio
conferencing, the sessions can be done by reservation, where each
participant calls into a specific phone number to be connected with the
group. This type of conferencing is not as expensive as it once was.
Most providers charge by the minute, rather than by the tradition
method of billing by number of attendees.
Reservationless sessions
now can be arranged using the Internet. This was not possible with
traditional teleconferencing. Now attendees call in with a unique phone
number assigned to you by the audio conferencing provider. You then
provided attendees access with a code that they enter to join the
conference.
Technical Aspects
Traditional telephone networks
provided a dedicated line for each phone number. This ensured clear
calls and prevented disruptions in communication. This is accomplished
online, using private IP networks. Where public IP networks are subject
to disruption when other users take up bandwidth, private networks do
not suffer this complication.
The Internet does not transmit the
actual analog audio signals from the telephone. Instead, these signals
are converted into digital information that can then be transmitted via
the Internet. Because digital data takes up less bandwidth, other calls
on the private IP network do not interfere with your call. Digital data
is also easy to record and playback whenever necessary. No additional
devices are needed, as would be the case with traditional
teleconferencing.
Business Advantages
With all the advantages
audio conferencing has over teleconferencing, you can rely more heavily
on virtual meetings, saving thousands on your company’s budget. You
will look like the hero for cutting costs. Not to mention the benefit
your company gains from the increased productivity that results when
employees can communicate at great distances easily and conveniently.
Posted by Kathleen S on Fri, Jul 17, 2009 @ 11:21 AM
Conferencing on the fly means being able to set up a meeting anytime and anywhere when time is of the essence. This is when you want a service like that offers reservation-less conference calling. This service lets you connect with multiple persons spontaneously to accomplish important business more quickly than your competitors.
Flexibility
Reservationless conference calls let you meet with anyone, anywhere, for as long as you need. Many services allow you to call out to a recipient, rather than asking the recipient to call into you. Other services provide you with a toll-free number that others can dial whenever you need to set up a conference. Just send a quick email with the toll free number and access code and you can begin the session.
Small Meetings
Some businesses use reservationless calling for smaller meetings only, because operator assistance is often unavailable on such calls, with fewer features than reserved conferencing. You do not need to be concerned about such restrictions with flyConferencing. Operators and full feature services are always available whether your call is reserved or not.
Reservation-less conferencing means you can still plan a meeting in advance. You simply assign a date and time for participants to call in or to expect your call. Those who call in will need an access code, which you supply, typically by email. Participants are connected digitally and bridged together as they call in.
When to use Reserved Conferencing
Higher profile calls with hundreds of attendees are often better left under a reserved system. Organizing such an endeavor would be trying for the moderator on a reservationless system. Reserved conferencing is also preferable when distributing a conference code would be difficult or inconvenient for the meeting.
Brought to by FlyConferencing.com, the hassle free, no-contract conference calling service provider.
Posted by Kathleen S on Wed, Jul 15, 2009 @ 02:26 PM
Conference calls are a vital
service for your business. They can be used in training, marketing and
customer service. Your company image comes through on conference calls,
just as much as they do in phone calls and face to face meetings. This
is why choosing a conference call provider is a process that should be
taken seriously by your business.
Conference Calling is Easy
With
the advent of the Internet, communication speed has become
breathtaking. The faster we communicate, the more we can discuss and
accomplish. This means your conference call service must be easy to use
and simple to navigate. The service should be a tool that facilitates
quick communication and should not hamper the conversation while you
fumble with its functions.
Call Quality and Customer Service
Conference
calls convey more than just communications. Every interaction you have
with clients and customers are Public Relations moments. They are times
when your professionalism and sharpness must be perceived by the
client. This means you need clear communication lines and good customer
support, should there be any problems with a conference call. You need
to be able to fix any problems quickly and efficiently to move on to
the subject at hand and minimize disruption.
Cost
While
price is a factor, be careful not to choose from the bottom of the
barrel. In business, you get what you pay for. Free services are not
likely to convey the professional image your business needs to succeed
with clients. Because free service providers are out there, you should
not be paying large fees to your conference call service. However, if
you want a good service provider, some nominal fees should be expected
to maintain the technology and pay employees to provide the good
customer service.
Good technology and customer service
will ensure your company’s image is projected in the best light during
conference calls. Sales can fall through for any number of reasons. Do
not let your conference call service provider be one of them.
Posted by Kathleen S on Tue, Jun 23, 2009 @ 02:33 PM
When
Web conferencing first emerged on the scene as a communication option to bridge the geographic boundaries companies were facing, the technology was less than optimal. Connections were somewhat slow, communications were choppy and the ability to get a clear picture of the other party and important key elements to the conference was practically non-existent. These challenges certainly kept many from even attempting to implement this process internally.
Fast forward to today and the technology options available in Web conferencing make the experience almost as good as being in the same room. High speed connections, high definition video and digital audio all create a virtual experience that can also incorporate shared documents and applications to keep everyone on the same page. Despite these technological advances, however, some companies are still hesitant to implement this communication option.
The Benefits Examined
Whether it is a fear of the unknown or worry over the security of such communications, let's take a look at the benefits that Web conferencing can provide.
• Support - when a key player on your team is located in another city, state or country, you need to be able to collaborate on a consistent basis. Web conferencing provides the perfect portal so you can get - and give - the necessary support to keep your projects moving forward.
• Experience - when a project is on the table that can make or break your fiscal year, do you really want the weight of the entire thing solely on you? Web conferencing allows you to draw from your more experienced colleagues and bring them into the process.
• Safety in Numbers - some can always produce a better outcome than one. When you incorporate Web conferencing into the process, you can draw on ideas and opinions of others to produce a better overall result.
• Learning - it is always more productive to learn by talking and interacting with others than it is by simply reading on your own.
• Contact - regular contact with other members of your team is so important for optimal performance in any situation. When you take advantage of the technologies available to you, the outcome is better for all involved.
In an ideal environment, you have the optimal time to spend on projects or other initiatives that drive revenue for the company and move business initiatives forward. If collaboration with offsite team members is necessary and beneficial, Web conferencing allows you to have that access without spending wasted hours traveling. At the same time, you can schedule these conferences according to everyone's calendar to derive the most benefit. Streamlined communication really can drive results; take advantage of the technology to make it happen.
Posted by Kathleen S on Mon, May 18, 2009 @ 09:58 AM
There are many reasons why companies are finding it financially prudent to choose a good web conference provider, but one of the main ones is that of time. Having to get everyone together in a room to have a meeting is one of the most awkward tasks that anyone can undertake. It does not matter the quality of the attendees to a meeting, or the number even, no matter how hard you try, something always goes wrong.
Take the attendee who gets stuck in traffic for example. The problem is not their fault, by any means. However, their lateness means that, at best, the meeting will start at least ten minutes late. And everyone who attends a meeting draws a salary, so any delay means money is being wasted.
Then there is the fact that someone might forget their notes that were given to them two days before a meeting. This slows the whole meeting down, and prevents pace being set. Then enthusiasm will dwindle, and the meeting will fall flat.
Imagine, however, being able to have everyone at the meeting on time, and being able to show them state of the art tables and diagrams that convey your message effectively? This is web conferencing, where the attendees can insert their own graphics into a web conference, and even ‘sign out' at any point, to answer their emails for example.
Find out your nearest recommended web conference services provider, and see what a difference this cutting edge technology can make to your business. Please also visit www.flyconferencing.com to view our audio and web services.
Posted by Kathleen S on Thu, May 14, 2009 @ 11:06 AM
Conference calls used to be quite clunky affairs, where connections were lost and people talked over each other. No one really knew how to improve them and most companies arranged no more than a few here and there, due to their inherent difficulty and potential to go disastrously wrong.
These days, however, conference calls are a lot more advanced. Many service providers use high quality lines with instant connection times, and no overlap between speakers and their voices. This means that making a conference call these days is simpler, more practical, and less expensive.
The ease at which one can now arrange for a conference call to take place within minutes is quite staggering. Service providers are so effective and efficient these days that the can have all the attendees connected within seconds, and can guarantee no down time when the call is in progress. This means no embarrassing silences, or moments where misunderstandings can take place.
The beauty of conference calling lies in the connectivity. Say there had to be a panel interview for a candidate for a post in your company. They had already passed the first phase of interviewing, and were now being assessed for their ability to deal with quick fire questions under pressure. A good quality conference call can ensure that the questions are delivered quickly, and with minimum fuss. This leaves the panel members the easy task of noting whether the candidate can stand up to pressure. And no one has to leave the office.
Find out where your local conference call services provider is and give them a call. You may be surprised at the benefits he service brings to your business. Please also visit our website at www.flyconferencing.com for more information on conference call services.